This program is administered
by the Department of
Health Care Services (DHCS).
- Health Plan Changes in San Joaquin and Stanislaus Counties
- Provider Information Network (PIN)- Is Now Available
- Unable to Process Letter
Starting January 1, 2013, Anthem Blue Cross will no longer be a choice in San Joaquin and Stanislaus Counties. Health Net Community Solutions and Health Plan of San Joaquin will be the two choices. Beneficiaries in both counties will be notified of these changes and their options prior to January 1, 2013.
Anthem Blue Cross members in San Joaquin and Stanislaus Counties are encouraged to ask their doctors and hospitals which health plans they take. Members can call Health Net at 1-800-675-6110 or Health Plan of San Joaquin at 1-888-936-7526 for help.
To enroll by phone in Health Net or Health Plan of San Joaquin, call Health Care Options toll free at 1-800-430-4263 Monday through Friday, between 8:00 a.m. and 5:00 p.m. For TDD/TTY users, call 1-800-430-7077.
This will not affect eligibility of Medi-Cal beneficiaries in San Joaquin and Stanislaus Counties
The Provider Information Network (PIN) is a search tool that you can use to find a doctor, dentist, hospital, medical clinic or dental clinic located near your home, work, school, daycare or any other address that you enter. You can search by County, Zip Code or Address. Based on what you search for, you can also select a language the provider speaks and the services they provide. If you enter an address, driving instructions are included. The PIN website is available in English and Spanish.
If the Department of Health Care Services (DHCS) receives a Choice Form from you that needs additional information in order to process your Health Plan choice, it will return the choice form to you with the request for more information. If DHCS receives your Choice Form back for a third time and you still have not provided the information necessary to process your Health Plan choice, you will receive an Unable to Process Letter.
The letter will instruct you to call a Health Care Options customer service representative toll free, at one of the 1-800 #s listed on the letter.
This letter does not affect your eligibility for Medi-Cal. Please do not call your eligibility worker with questions about the Unable to Process Letter.