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Provider Information Network (PIN)
The Provider Information Network (PIN) is a search tool that you can use to find a doctor, dentist, hospital, medical clinic or dental clinic located near your home, work, school, daycare or any other address that you enter. You can search by County, Zip Code or Address. Based on what you search for, you can also select a language the provider speaks and the services they provide. If you enter an address, driving instructions are included. The PIN website is available in English and Spanish.
Unable to Process Letter
If the Department of Health Care Services (DHCS) receives a Choice Form from you that needs additional information in order to process your Health Plan choice, it will return the choice form to you with the request for more information. If DHCS receives your Choice Form back for a third time and you still have not provided the information necessary to process your Health Plan choice, you will receive an Unable to Process Letter.
The letter will instruct you to call a Health Care Options customer service representative toll free, at one of the 1-800 #s listed on the letter.
This letter does not affect your eligibility for Medi-Cal. Please do not call your eligibility worker with questions about the Unable to Process Letter.