Caller Survey - Medi-Cal Managed Care Health Care Options

This program is administered
by the Department of
Health Care Services (DHCS).

1)	Overall I find the Medi-Cal program where my health care is managed by the State of California
		5 - Excellent
		4 - Good
		3 - Fair
		2 - Poor
		1 - Very Poor
2)	The information that I received from the Health Care Options to help me with my health care choices was
		5 - Very helpful
		4 - Helpful
		3 - Informative but I needed assistance
		2 - Somewhat confusing
		1 - Very confusing
		0 - I did not receive the information
3)	When making a choice about my health care, enrolling in the health plan was
		5 - Very easy
		4 - Easy
		3 - Average
		2 - Difficult
		1 - Very difficult
		0 - Did not make a choice
4)	Thinking back to my recent contacts with Health Care Options, overall the customer service I received was
		5 - Excellent
		4 - Good
		3 - Fair
		2 - Poor
		1 - Very Poor
5)	Based on your most recent contact with Health Care Options, how did the Customer Service Representative treat you?
		5 - Excellent
		4 - Good
		3 - Fair
		2 - Poor
		1 - Very Poor
6)	After contacting the Health Care Options staff (on the telephone) the concerns I was having were
		5 - Resolved over the phone
		4 - Somewhat resolved
		3 - Clearer but still concerned
		2 - Did not get the answers I needed
		1 - Discomforting
7)	Getting in contact with a Customer Service Representative for help was
		5 - Very easy
		4 - Easy
		3 - Average
		2 - Difficult
		1 - Very difficult
8)	In the future, I would prefer to take care of my concerns with the Health Care Options program through one of the following methods
		Website
		E-Mail
		Telephone
		Mail
		Live chat online