Welcome to the Medi-Cal Managed Care Health Care Options

Attendee Survey

You may have recently visited a Health Care Options Presentation Site for assistance. Health Care Options looks to continually improve the service it provides to its beneficiaries, your opinion matters. Please take a few minutes to tell us how we did and how we can improve our services. Unless otherwise stated, please select only one answer for each question.

1) How did you find out about Health Care Options (HCO)?
  Radio
 
 
 
 
 
 
 
 
 
  Other
2) What was the reason for your visit?
 
 
 
 
 
 
3) How well did you understand your Health Plan Choices after speaking with the HCO – Representative?
 
 
 
 
 
4) How easy was it to understand the HCO – Representative?
 
 
 
 
 
5) Did the HCO – Representative resolve your issue or answer your question?
  Yes
  No
6) Was the information provided in the HCO Packet easy to understand?
 
 
 
 
 
7) Please rate your overall satisfaction with the services you received today.
 
 
 
 
 
8) Which of the following HCO services were you aware of?
Please choose all that apply.