Contact us | Medi-Cal Managed Care Health Care Options

Other languages and formats

You can get this information for free in other languages and formats. Call Health Care Options (HCO) Medi-Cal Managed Care at 1-800-430-4263 (TTY 1-800-430-7077). The call is free.

HCO contact information

Phone numbers:

Medi-Cal Managed Care: 1-800-430-4263 (TTY 1-800-430-7077)
Express Lane / CalFresh: 1-844-212-0003

Mailing address:

CA Department of Health Care Services
Health Care Options
P.O. Box 989009
West Sacramento, CA 95798-9850

Call Center hours:

We are open Monday through Friday, 8 a.m. to 6 p.m. PT, except holidays.

If you want HCO to contact you, fill out the HCO Contact Form.

Other DHCS organizations

Medi-Cal Dental

Medi-Cal Dental Services has a comprehensive approach to dental health care.

Phone: 1-800-322-6384
Mailing address:
P.O. Box 15539
Sacramento, CA 95852-1539
Website: https://dental.dhcs.ca.gov/

Hearing impaired beneficiaries can call 1-800-735-2922 for Teletext Typewriter (TTY). Ask the operator to call the Medi-Cal Dental Toll-Free Beneficiary Line at 1-800-322-6384.

Medi-Cal

Medi-Cal is California's Medicaid program. It is public health insurance. Medi-Cal gives needed health care services to people with low income, including families with children, seniors, persons with disabilities, children in foster care, pregnant women, and low-income persons with specific diseases such as tuberculosis, breast cancer or HIV/AIDS.

Phone: 916-552-9200
Mailing address:
P.O. Box 997417, MS 4607
Sacramento, CA 95899-7417
Website: www.dhcs.ca.gov/services/medi-cal/Pages/default.aspx

Medi-Cal Fair Hearing

A Medi-Cal Fair Hearing helps you if you applied for, got, or now get Medi-Cal and have a complaint. Your complaint can be about how your benefits or services are or were given. You can also ask for a hearing if Medi-Cal denied or changed your services.

Phone: 1-800-952-5253 (TTY 1-800-952-8349)
Mailing address:
California Department of Social Services
P.O. Box 944243, MS 9-17-37
Sacramento, CA 94244-2430
Website: www.dhcs.ca.gov/services/medi-cal/Pages/Medi-CalFairHearing.aspx

Medi-Cal Managed Care

The Managed Care Operations Division (MCOD) contracts for health care services. MCOD contracts with networks of organized care systems. Networks include providers such as doctors and hospitals. The networks stress primary and preventive care.

Mailing address:
P.O. Box 997413, MS 4400
Sacramento, CA 95899-7413
Website: www.dhcs.ca.gov/services/Pages/Medi-CalManagedCare.aspx

Ombudsman

The Medi-Cal Managed Care Office of the Ombudsman helps solve problems without taking sides. The goal is to make sure our members get all medically necessary covered services in the plan contract.