Research survey

If you contacted Health Care Options about a complaint or grievance, take this Research survey. Choose only one answer for each question.

The reason I contacted the California Health Care Options office was because I was disappointed with:

The Customer Service Representative on the phone

The person helping me at the Health Care Options presentation site

A mistake made in processing my Medi-Cal needs

The health plan I had chosen

The doctor, dentist or medical staff

The Eligibility Worker or County Medi-Cal staff

After talking with the Health Care Options staff about my complaint:

5 - I was very satisfied with the results

4 - I was fairly satisfied with the results

3 - It was good enough

2 - I was disappointed and/or frustrated with the ending

1 - I was sorry I called

The people that helped me with my concerns were:

5 - Very understanding

4 - Fairly understanding

3 - Somewhat understanding

2 - Not very understanding

1 - Not understanding, rude and/or thoughtless

After talking with the Health Care Options staff, I believe my problems were resolved:

5 - Very quickly

4 - Faster than expected

3 - Within the right time frame

2 - Slower than expected

1 - Much slower than expected

In the future, I would prefer to take care of my concerns with the Health Care Options program through one of the following methods:

Website

E-Mail

Telephone

Mail

Live chat online

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Program administered by Department of Health Care Services (DHCS).